Remote Expert see-what-I-see live assistance for frontline workers
Deploy your most valuable expertise everywhere you need it instantly without the cost and time expense.
Send expertise, not engineers
With Net4Connect's Remote Expert solution you maximise the time and value of your most experienced engineers. The benefits of using Remote Expert capability are vast and make a massive impact to your bottom line.
Whether it's supporting customers instantly when machinery goes down, providing live assistance to your engineers in the field or carrying out audits remotely; the ability to transport remote expertise to the heads of those on the frontline delivers massive cost and efficiency benefits.
Challenges We Solve
Downtime due to failures
A piece of equipment breaks down and you need to get the unit back up and running quickly. For every unproductive minute, you lose money and put your business at risk.
Travel costs and footprint
Your technicians have to travel long distances to repair or service equipment. This costs money and unproductive time, it causes burnout and avoidable footprint.
Technical staff shortage
Recruiting skilled technicians is costly. You should maximize current staff by deploying their expertise globally and remotely to assist multiple clients in a day.
How it works
Remote Eye is a visual technical assistance software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation.
Our Features
Features that make your tasks effortless. Remote Eye helps you to give instructions and share information during a video call, as well as record and save the entire report in your ERP, CRM, CMMS management systems.
Multi-device
Remote Eye works with smartphones, smart glasses and tablets
Live and subtitled voice translations
Communicate in any language with simultaneous voice and text translation
Image recognition with Artificial Intelligence
Recognises text, reads digital counters, QR codes and barcodes
Text messaging with speech-to-text and multilingual translation
Chat with an automatic translator and take advantage of Speech to Text transcription
Face Masking
Hide the faces of the participants for privacy protection
Point and draw live
Live signalling, capturing and editing images during video calls in real-time
Customisable reports with AI summary
Get detailed and customisable reports generated by AI, with automatic transcription and summary of each session
Connect with third-party experts
Invite your suppliers to join the video call easily without requiring a login or licence
ISO27001 Certified
Guaranteed cybersecurity with enterprise-grade protection
Flexible Deployment
In the cloud or on your servers - No app needed
White Label
Offer your customers a premium service with your own branding
Ready to Transform Your Support Operations?
Get started with Remote Expert and see the difference live assistance makes to your team's efficiency.